Refund Policy

Items shipped from Zuzaz.me can be returned within 14 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

To be eligible for a return, your item must be in the same condition that you received it, unopened, unused and sealed, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Due to the ongoing COVID-19 pandemic, items of personal nature and use are strictly unacceptable for return.

To start a return, you can contact us at cs@zuzaz.me. We may request you to share a photograph of your return items. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send back your package. Items sent back to us without first requesting a return will not be accepted.

Please note that we reserve the right to refuse any returned shipments if the product has been opened, used or tampered with. Shipping and handling fees are non-refundable.

You can always contact us for any return question at cs@zuzaz.me.

CANCELLATION POLICY

Customers can cancel their orders. Please contact us by emailing cs@zuzaz.me within 24 hours from the time the order is placed.

DAMAGES AND WRONG ITEMS

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, tampered with, or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Your items can take up to one week for an item to reach us once you return it. Once the item reaches our fulfilment centre, allow for up to two business days for us to receive and process your return. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take 10 to 45 days time for your bank or credit card company to process and post the refund, on your original payment method.